Refund Policy

Money-back guarantee

Every new subscription is covered by a 30-day money-back guarantee. If you ask within 30 days of the date you were charged, we will refund that payment in full. This applies whether you have used the service heavily or barely at all.

How to request a refund

Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net or contact our support team — contact us through the app or by replying to the confirmation email sent when your order was placed. Please include the email address on the account and roughly when you were charged so we can find the order quickly.

When you get your money back

Once a refund is approved, the money goes back to the original payment method. The time it takes to appear on your statement depends on your bank or card provider. Refunds are made in the same currency you were charged.

Cancelling your subscription

You can cancel at any time from the billing area of the app. Your subscription stays active until the end of the period you have already paid for, and no further payments are taken after that. If you cancel inside the first 30 days of a new subscription, you can still ask for a refund of that payment under the money-back guarantee above.

Free trial

New companies start on a 14-day free trial and are not charged during it. If the trial ends without a plan being chosen, the account simply locks rather than billing you, so there is nothing to refund.

Requests outside 30 days

If you are outside the 30-day window, get in touch anyway and tell us what went wrong. We will look at each case on its own merits, and where a service problem is our fault we will make it right — for example by refunding or crediting the affected period.

Changes to this policy

This policy may be updated. The version that applies to your order is the one published here when you placed it. Nothing in this policy removes your statutory rights.